All ProFirst Certified
shops are validated for their skill and expertise, commitment to a
complete, proper and safe repair, to ongoing industry education, and to
customer satisfaction. Each shop is validated annually by an independent
third party to help ensure a high standard of repair quality.
Knowledge, Skill and Methodology Requirements
To qualify for the ProFirst Certified program, body shops must meet
specific knowledge and skill requirements, becoming either an I-CAR Gold
Class Professional®, Verifacts VQ or Verifacts Medallion shop.
I-CAR (The Inter-Industry Conference on Auto Collision Repair) is a
non-profit organization dedicated to providing those in the collision
repair industry with the knowledge and skills to achieve a complete and
safe repair. Shops who achieve I-CAR’s highest level of training are
designated as I-CAR Gold Class Professionals, considered the highest
level of training in the industry.
VeriFacts VQ verifies that the shop adheres to the vehicle
manufacturer’s repair guidelines and best quality practices. VeriFacts
representatives perform on-site shop inspections to ensure that the
repair methods, materials, and tools and equipment are consistent with
the vehicle manufacturer’s recommendations to produce a safe and
complete collision repair. VeriFacts is the most highly respected
verification/inspection organization in the industry.
Honda Specific Training
To ensure that body
shops keep up with the latest Honda technology, each ProFirst shop must
complete Honda-specific training through I-CAR, and is required to take
additional Honda-specific training as it becomes available.
Honda Specific Repair Information
Certified body shops have unprecedented access to all service and repair
information, including mechanical and collision repair, for all years
and models of Honda automobiles – information needed to make a safe and
Tools and Equipment
Late-model vehicles are
often designed and engineered using different metals and lightweight
materials to increase fuel economy, These materials often require
specific tools and equipment for proper repair, and ProFirst Certified
shops have the right tools and equipment to repair your Honda, no matter
what year it is.
All ProFirst Certified
shops are required to maintain a clean and professional environment
inside the shop, the customer areas, and outside the building.
Customer Satisfaction System
Each shop must be
committed to customer satisfaction, and have a customer satisfaction
survey system to ensure that they meet customer expectations.
Through a third-party,
American Honda physically inspects all ProFirst Certified shops annually
to confirm tools and equipment, facility cleanliness, and overall shop
operation. Training and verification of proper repair procedures is
performed on an ongoing basis.
Dusty's Collision in Ann Arbor services the needs of
Ann Arbor, Pinckney, Ypsilanti, Dexter, Chelsea.
2310 S. Industrial Hwy.
Ann Arbor, MI